Complaints for the Goods under warranty

1. The Seller undertakes to deliver Goods free from defects.
2. The Seller shall be liable to the Customer who is a Consumer, under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code.
3. Complaints arising out of a breach of the Customer’s rights guaranteed by law or under these Terms and Conditions should be sent to the following address: MULPA ELŻBIETA ŁAWSKA, działka nr 6/10, 97-330 Sulejów, to the electronic mail address: reklamacje@hrdshop.pl or by telephone: +48 781 777 704.
4. In order for the complaint to be processed, the Customer should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address mentioned in point 3.
5. The Seller undertakes to process each complaint within 14 days.
6. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.

Complaints for electronic services

1. The Customer may complain to the Seller about functioning of the Shop and using the Services. Complaints may be submitted in writing to the following address: MULPA ELŻBIETA ŁAWSKA, działka nr 6/10, 97-330 Sulejów, to the electronic mail address: reklamacje@hrdshop.pl or by telephone: +48 781 777 704.
2. In the complaint, the Customer should indicate his name and surname, address for correspondence, the kind and description of the present problem.
3. The Seller undertakes to process each complaint within 14 days, and if this is not possible – to inform the Customer within that time when the complaint will be processed. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, within 7 days from the date when the Customer received the request.

Guarantees

1. The Goods may possess the guarantee of the manufacturer.
2. For the Goods covered by a guarantee, the information regarding the existence and contents of the guarantee, and also the time for which it has been concluded is always presented in the description of the Goods on the Shop websites.

Out-of-court ways of settling complaints and pursuing claims

1. The Customer who is a Consumer has, among others, the following possibilities to use the out-of-court ways of settling complaints and pursuing claims:
   • he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
   • has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Customer and the Seller;
   • may obtain free support for settlement of the dispute between the Consumer and the Seller, using also the support of the poviat (municipal) consumer rights adviser or a social organisation whose statutory tasks include protection of Consumers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline +48 800 007 707 and by the Society of Polish Consumers at the electronic mail address porady@dlakonsumentow.pl.
   • may report his complaint via the European ODR platform available at the address:http://ec.europa.eu/consumers/odr/.

Files to download

1. Form of withdrawal from sales agreement – www.hrdshop.pl
2. Form of withdrawal from the agreement of Services – www.hrdshop.pl
3. Instructions on withdrawal from the sales agreement – www.hrdshop
4. Instructions on withdrawal from the services agreement – www.hrdshop.pl
5. Complaint related to the Services – www.hrdshop.pl
6. Complaint related to the Goods – www.hrdshop.pl